At Every Golf Day Store, we take pride in offering premium golf equipment and apparel to enthusiasts worldwide. We want you to be completely satisfied with your purchase. If you’re not happy with an item for any reason, our straightforward returns and exchanges policy is here to help.

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in their original, unused condition with all tags and packaging intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of delivery at [email protected] to initiate the process.
  2. Complete the Returns & Exchanges Request Form (template provided below).
  3. Pack the item securely in its original packaging with all accessories and documentation.
  4. Ship the item back to us at the address provided by our customer service team.
  5. Wait for confirmation once we receive and inspect your returned item.

Returns & Exchanges Request Form Template

Subject: Returns & Exchanges Request – Order #[Your Order Number]

Email Content:

Dear Every Golf Day Store Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund/Exchange for (specific product)]

I have reviewed the returns policy and confirm that the item is in its original condition with all packaging and tags intact.

Please advise on the next steps and provide the return shipping address.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days.
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please note that shipping charges are non-refundable unless the return is due to our error.
  • For exchanges, we will ship the replacement item once we receive your return.

Non-Returnable Items

For health and safety reasons, the following items are non-returnable unless faulty or damaged upon arrival:

  • Golf balls (opened packages)
  • Golf gloves
  • Grips
  • Gift vouchers
  • Personalized or custom items
  • Items not in original condition (used, damaged, or missing tags)

Important Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service for your return.

Need Further Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours during business days

Every Golf Day Store
12 Stoney Ln, Winchester, GB CH8N 8XW

Thank you for shopping with Every Golf Day Store – where your satisfaction is our priority.