Welcome to the Every Golf Day Store FAQ page. We’re here to help answer your questions about our premium golf products and services. Below you’ll find information on everything from ordering and delivery to returns and product care.

Products & Orders

What types of golf products do you offer?
We specialise in premium golf equipment and accessories, including clubs (drivers, fairway woods, hybrids), golf balls, bags & trolleys (both electric and cart bags), clothing & shoes, GPS devices, gloves, head covers, grips, and gift vouchers. Our selection is curated for golfers who appreciate quality and performance.
How can I place an order?
Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll need to provide your delivery details and payment information to complete your purchase.
Are your products suitable for beginners and advanced players?
Yes, we offer products for golfers of all skill levels. From game-improvement clubs for beginners to professional-grade equipment, our range is designed to meet diverse needs on the course.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely through encrypted channels to ensure your information is protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to safeguard your personal and payment details throughout the transaction process.

Delivery & Shipping

What shipping options are available?
We offer two convenient options:
– Standard Shipping: £12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch.
– Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch.
How long does order processing take?
Orders are typically processed within 1-2 business days before being dispatched for delivery.
Where do you deliver?
We deliver worldwide except to Asia and a few select remote regions due to logistical constraints. Please check our delivery information page for the most current details.
Will I receive a tracking number?
Yes, once your order has been processed and dispatched, we will send you a confirmation email with your tracking number so you can monitor your shipment’s progress.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unused and in their original packaging with all tags attached. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or incorrect due to our error.
How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be credited to your original payment method.

Account & Technical Support

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and receive updates on new products and promotions.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.

Contact Us

How can I contact customer service?
Our team of golf enthusiasts is here to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be responded to on the next business day.

Thank you for choosing Every Golf Day Store. We’re passionate about golf and dedicated to ensuring your experience with us is exceptional, both on and off the course.

The Every Golf Day Store Team
Passionate about golf, dedicated to you.